Roundtable Discussion: Debt Recovery With Erica Denny
Chasing overdue invoices is the job nobody enjoys - and the one most clients have no real system for.
Erica Denny, an ICNZB Certified member based in Auckland, spent 15 years in finance and accounting roles where chasing the ledger was always part of the job: the follow-up sequences, the awkward conversations, and the judgement calls on when to escalate.
Together we'll dig into what actually works: what a good chasing sequence looks like, how to word the difficult messages, the phone call most people avoid, when and how to escalate - and how a debtor process can become a service you offer clients, rather than a favour you do them.
Come ready to share what you see in your own client base - the best material in these sessions always comes from the room.